Cold
Calling Scripts:
As you
probably know there are new
restrictions on cold calling. Check with your Broker or your
local MLS Association before starting any cold calling schedules.
Cold calling is definitely a game
of numbers. Get use to the word …numbers…because your going
to be hearing it …often…
As in any game, the first-thing
you need to know are the rules.
The first basic rule (actually the
only rule)… is… The more people you talk to about real estate…
the more business you will do…This applies to you 24/7…
You sell houses, therefore, talk
about real estate. I don’t mean to talk only about real estate,
but everyone you know, and everyone you meet, in fact, everyone you
have a conversation with, should know that you sell real estate. So,
at some point in conversations you need to bring up
the fact that you sell real estate.
As an example: If you meet someone
new, ask what he or she does for a living. They will always ask
you the same question in return.
Since you have no way of knowing
who might need, or might not need your help at any given time,
the only thing you can do is to make sure that they know you are
ready and able to help them.
And it doesn’t hurt to remind
them, from time to time.
Why?
Because anyone and everyone at
some point in time will probably need your help… selling or buying property. Both
if you’re lucky.
The operative words here are
“need your help”. The career you are entering is going to
place you into situations where you are going to be able to help your
friends and people you have not yet met, deal with a very
traumatic and frightening experience, the buying or selling of their
home.
My point is: a Realtor is a very
important profession in our society. When we do our job well, we
make the transition of hundreds of thousands of dollars in property,
which is often someone’s home, change hands. And we can make it a
positive experience by holding our clients hand, and helping them
through a strange and frightening experience.
That really is your job, helping
people through the largest financial transaction of their life, and
the better and more often you do your job, the more money you will
make.
…Be proud of whom you are and
what you have to offer…
Here’s a basic cold calling script:
Hi, my name is Dale Monroe. I’m
with Moore & Associates Real Estate…
…and I’m calling to see if you
are interested in selling your home…
The above is one of the many
“opening lines” that I have used over the years cold calling.
It’s designed to be short and to the point, which fits a certain
approach to cold calling.
The philosophy to this approach
is: the reason you cold call is to find someone who needs your
services now, or at least in the near future, in a “set period of
time”…
So, in this approach, you want to
talk to as many people as you can in the “set period of time”.
(I used to call from 5-6pm or until I talked to 50 people) and to
quickly ask them the qualifying question: ”Do you want to sell your
house?” If they don’t want to buy or sell, you don’t want to
talk to them.
I have found that if you are
polite and get to the point, most people are pleasant. I’ve had
many people say: “No, I don’t want to sell my house, but thanks
for calling”.
I also found that I ran into too
many names that I couldn’t pronounce so I
stopped beginning with… Hi, Mr. Or Mrs. their name…and begin with
Hi. My name is…
Besides, I think it is best to
immediately identify your self and why you are calling. I hate
cold calls that start with a sales pitch, and I don’t know what the
product is… it confuses me.
The sooner people know who you are
and why you are calling the sooner you can qualify them. If they
are not prospective business, you want to say “Thank you” (and)
“goodby”, and make the next call…
…It’s
the
Numbers…
However, a slight twist on the same
opening will increase your odds of finding someone…
Hi, my name is __________
I’m with _________ real estate…
…and I’m calling to see if you
or any on you know are interested in
buying or selling…any property…
As you can
see those few extra words open up a whole new group of possibilities.
And remember, it’s all
numbers.
I don’t advise
memorizing scripts. I
think you are more effective if you understand what your objectives
are in qualifying and say it in your own words.
So you should look at these
scripts as a format. Plus, it will be different every time
because the answers will be different every time.
Short and to the point isn’t the
only philosophy for cold calling. Another philosophy for cold
calling is to extend the odds of your qualifying by building rapport…
It is based on the assumption that some people don’t realize that
they need a Realtor.
One way to open for both
approaches is to use a property… that you or someone in your office
has recently listed or sold. You use the crisscross phone
directory and call the homes in that neighborhood…
Let’s start with a just listed
property…
Hi, my name is _________
and I’m with __________ realty and I’m calling because
(I / my company) has just listed a
home in your neighborhood at ___________
…
It’s
a ___bedroom ____bath home an it’s on the market at $_______
I’m calling to see if you know
anyone, friends or family,
…who might be interested in
moving into your neighborhood…(no one)
Really!…
…How long have you lived in your
house?…Great!
…If you decided to move…where
would you go?…Fantastic!
…When would that be?…Wonderful!
…If the
answer is three months or less begin the Seller qualifying script.
…If longer
or never…say…
Thank you for answering
my questions…
If
I may… I would like to stay in touch…
…
in
case you need any
information concerning
this ever changing real estate
market…
For building
a farm...
If you’re using a just sold
property
Hello, my name is
________ and I’m with ________ realty…
(I/my company) just sold a home in
your neighborhood
at____________ It’s a
____bedroom ____bath home…
…and it sold for $______.
…And since we got them a great
price…
…I was wondering if you might be
interested in selling your home…
(If yes…
set up an appointment)
( If no) Wonderful!
How long have you owned your home?
___ Great!
If you were going to move… where
would you like to live? ___ Fantastic!
When do you want to make this
wonderful move? ___Excellent!
If the
answer is three months or less, go into the Seller qualifying script.
If the
answer is “longer or never”, use the (Thank you for answering my
questions) response.
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